Roomloops

Refund Policy

Last updated: August 20, 2026

This Refund Policy explains when Roomloops issues refunds. It supplements the Terms of Service.

1. Pay-as-you-go credit packs

  • Unused credits from a PAYG pack may be refunded on request within 30 days of purchase.
  • Used credits (a credit spent on a successfully generated video) are not refundable.
  • Refund requests are prorated. If you bought a 5-credit pack for $35 and used 2, the refund is for the 3 unused credits at the pack's effective per-credit rate.

2. Subscriptions

  • You may cancel your subscription at any time from your dashboard or the Stripe customer portal.
  • Cancellation takes effect at the end of the current billing period. You keep access and any remaining period credits until then.
  • We do not issue prorated refunds for the unused portion of a billing period. This is the standard industry model.
  • Annual subscribers who cancel within 7 days of their initial purchase and have used no more than 1 credit may request a full refund of the annual fee.

3. Failed video renders

If our system fails to produce a video for reasons attributable to Roomloops (a bug, outage, or processing error), we automatically refund the credit spent on that job to your balance. You do not need to request it. Jobs that fail because a submitted listing URL cannot be scraped, or because uploaded photos are unusable, are not eligible for automatic refund, but you may contact support if you believe an exception applies.

4. Duplicate or fraudulent charges

If you notice a duplicate charge, an unauthorized charge, or a charge from an account you did not create, contact us immediately at billing@roomloops.com. We will investigate and, if confirmed, issue a full refund.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your card issuer, so we can resolve the issue directly. Chargebacks initiated without first contacting us may result in immediate suspension of your account pending resolution.

6. How to request a refund

Email billing@roomloops.comwith the email address on your Roomloops account and the date and amount of the charge. We aim to respond within 3 business days. Refunds are issued back to the original payment method and typically appear within 5-10 business days depending on your card issuer.